Assistant Purser – Cruise Ship Front Office

About the role

The Assistant Purser supports the Executive Concierge and Chief Purser in delivering high‑level guest service aboard an Oceania Cruises vessel. The role ensures front‑desk operations run smoothly, guest requests are handled promptly, and financial procedures are accurately completed.

Key responsibilities

• Maintain front desk logs, reports and end‑of‑cruise filing in line with company standards.
• Process guest cash payments, currency exchanges, cash advances and reconcile them with the Chief Purser.
• Assist with guest account setup, queries, and provide US dollar and foreign currency services.
• Prepare schedules, work rotations and support training for front office staff.
• Collaborate with the Executive Concierge to ensure smooth information flow and guest satisfaction.

Required profile

• Hospitality background with front office or reception experience.
• Strong administrative and auditing skills, including night‑audit procedures.
• Excellent communication, positive attitude and ability to work 7 days a week in close‑quarters.
• Ability to work under pressure, maintain a pleasant environment and follow safety drills.

Required skills

• Microsoft Office Suite
• Fidelio Cruise
• Micros Fidelio Point of Sale