Guest Service Associate

About the role

The Guest Service Associate provides a variety of services to guests, delivering accurate and consistent information in a courteous manner while maintaining a pleasant personality.

Key responsibilities

• Answer the emergency telephone line and take immediate appropriate action.
• Handle guest requests from start to finish, ensuring satisfaction.
• Utilize the Guest Recovery program as needed and record significant issues in the daily logbook.
• Manage internal and external calls via the switchboard, taking messages and forwarding them.
• Assist the Concierge with executive lounge duties, reservations, and suite requests.
• Support ship clearance and BAGS program administrative tasks.

Required profile

• Customer‑service oriented, well‑organized and proactive team player.
• Professional appearance, good hygiene and respect for co‑workers and guests.
• Ability to work 7 days a week, live in close quarters and perform physical tasks on a ship.

Required skills

• Intermediate knowledge of Microsoft Word.
• Intermediate knowledge of Microsoft Excel.
• Familiarity with Fidelio reservation system.