Stateroom Attendant

About the role

The Stateroom Attendant is responsible for the daily servicing and cleaning of guest staterooms on a cruise ship, ensuring the highest standards of cleanliness and guest satisfaction. This role involves a variety of tasks from linen changes to turndown service and handling guest requests promptly.

Key responsibilities

• Change bed linens, remake beds, and ensure all linen is fresh, clean and in good condition.
• Dust, vacuum, and clean all surfaces including mirrors, chrome, glass, and windows.
• Restock amenities, refill coffee and mini‑bar setups, and manage mini‑bar inventory.
• Perform nightly turndown service, ensuring rooms are properly prepared for guests.
• Maintain cleanliness of bathrooms, suites, hallways, and conduct weekly deep‑cleaning tasks.
• Report maintenance issues promptly and follow up with the Executive Housekeeper.
• Assist with guest luggage, cocktail parties, embarkation duties, and handle guest complaints.

Required profile

• Intermediate to advanced verbal and written English.
• At least two years of experience in a hotel or related establishment, or equivalent shipboard experience.