Wine Steward

About the role

Norwegian Cruise Line is looking for a Wine Steward to sell beverages during meal hours in the Main Dining Rooms or designated venues and provide overall beverage service. The role also includes daily re-stocking of the wine cellar and occasional work during wine loading onto the ship.

Key responsibilities

• Promote and maximize beverage sales at the assigned workstation, upselling to higher-quality wines and premium brands
• Ensure the wine list is presented to every table and suggest alternative beverages and after-dinner drinks
• Serve wines at the correct temperature, refill glasses, recommend a second bottle and check guest satisfaction
• Report problems, complaints and guest feedback on the wine list to the Head Wine Steward, Maitre D' or his assistants
• Help train staff on wine sales and service, and assist with the weekly wine tasting seminar
• Maintain wine displays, glassware and wine-related equipment, and follow policies on complimentary beverages
• Handle gift orders, pre-orders and wine deliveries to staterooms, label and store leftover bottles, and help with stock takes
• Follow standard procedures for pouring measures and pour by the glass

Required profile

• At least one year of experience as a wine waiter in a land-based restaurant or on a ship
• Basic to intermediate knowledge of wine lists covering most regions of the ship's wine program
• High school diploma or foreign equivalent
• Position-specific STCW training from an accredited institution and proof of continuing education in wine courses
• Able to work 7 days a week and live in close quarters with cabin-mates

Required skills

• Intermediate to advanced English verbal and writing skills
• Experience meeting revenue targets, service standards and guest satisfaction goals
• Knowledge of beverage and wine products