Assistant Waiter - Cruise Ship

About the role

Norwegian Cruise Line is hiring an Assistant Waiter who reports directly to the Assistant Restaurant Manager. The Assistant Waiter assists a waiter with food and beverage service for an assigned station or team in the restaurants, rotating throughout the Buffet and Room Service as assigned by management. The position requires living in close quarters with cabin-mates and working seven days a week.

Key responsibilities

• Set up the assigned station with the right china, glassware, silverware and mise en place before service, and clean and reset it after each meal period
• Follow the waiters' instructions to deliver food and beverage orders promptly, resolve service or product issues, and help achieve guest satisfaction and revenue targets
• Deliver orders to guest staterooms, assist with private parties and functions, and field guest phone orders
• Clean service trays from staterooms, corridors and pantries in a timely way
• Manning non-cooking buffet stations such as carving and dessert stations, and performing other assigned tasks
• Follow the Safety and Environmental Protection Policy and SEMS procedures

Required profile

• At least two years of experience as a front waiter with fine dining and banquet service in a 3-4 star hotel, a restaurant with at least 180 seats, or on a ship in a similar position
• At least two years of experience selling and serving wine and other beverages
• Intermediate to advanced English, with correct grammar
• Able to assist 1-2 waiters at a 16-32 seat station, carry 12 covers on a tray or 16 glasses, and know service styles for breakfast, lunch and dinner across Italian, French, casual, Oriental, steakhouse and other concepts
• High school diploma or equivalent; training in safety, environmental, public health and sanitation regulations is required
• Professional appearance, good hygiene, respect for colleagues and guests, and ability to work in close quarters and seven days a week