CruiseNext Consultant

About the role

The CruiseNext Consultant drives revenue on board by promoting CruiseNext sales, store and restaurant offers, and managing the Latitudes Program. The role involves direct guest interaction, presentations, and coordination with multiple ship departments.

Key responsibilities

• Promote CruiseNext and CruiseNext Ultimate sales to meet voyage‑specific financial targets.
• Deliver live presentations on booking advantages and host special cocktail receptions for program exposure.
• Maintain and update reservation systems (Seaware/Seaweb) and Fidelio Hotel Management, including mail merges and welcome letters for Latitude members.
• Assist with store and brand promotions, conduct Port & Shopping talks, and manage guest flow at the gangway.
• Monitor broadcast schedules and ensure compliance with safety and environmental policies.

Required profile

• Minimum 1 year of marketing or sales experience in hospitality.
• Advanced public‑speaking ability with large audiences.
• Strong English communication skills, both verbal and written.
• Professional appearance, ability to work 7 days a week, and live in close quarters on a ship.

Required skills

• Microsoft Word, Excel, PowerPoint, Outlook (intermediate to advanced).
• Fidelio Hotel Management system (intermediate).
• Seaware/Seaweb travel booking system (intermediate).
• Public speaking and presentation delivery.