Fleet Manager – Shore Excursions Sales & Operations

About the role

The Fleet Manager for Shore Excursions Sales & Operations supports the Manager, NCL Shore Excursions Sales by coaching shipboard teams, driving revenue performance and enhancing guest satisfaction across the Norwegian Cruise Line fleet.

Key responsibilities

• Provide direct support to shipboard Shore Excursions Managers to optimise revenue and guest scores.
• Conduct onboard visits for training, workshops and one‑on‑one coaching.
• Partner with senior sales leadership to evaluate talent, build staffing plans and identify high‑potential team members.
• Lead rollout of sales campaigns, contests and initiatives fleetwide.
• Monitor performance metrics and recommend actions to improve results.
• Standardise tools, training materials and SOPs in collaboration with Operations and Training teams.

Required profile

• Minimum 5 + years experience in Shore Excursion or Destination Management leadership.
• Proven record of exceeding revenue targets and leading high‑performing teams.
• Experience managing 4–10 team members in hospitality or travel sales.
• Strong facilitation and public‑speaking skills for onboard training.
• Fluent English; additional languages are a plus.

Required skills

• Proficiency with cruise operations systems (Fidelio, MXP, Otalio).
• Advanced use of Microsoft Office Suite.