Cruise Next Consultant – Sales & Guest Experience

About the role

The Cruise Next Consultant drives revenue on board by promoting CruiseNext sales, Latitude program activities and partner retail offerings. You will interact directly with guests, deliver presentations and support on‑ship marketing initiatives.

Key responsibilities

• Promote CruiseNext and CruiseNext Ultimate sales to meet voyage‑specific financial targets.
• Deliver live presentations in public lounges and step in for the Cruise Director when needed.
• Manage the Latitude Program: update Fidelio, run mail merges, distribute welcome letters and party invitations, and host cocktail receptions.
• Coordinate with the Destinations channel to ensure scheduled video content is broadcast correctly.
• Support promotion of on‑board stores and contracted brand partners through talks, office hours and gangway assistance.
• Collect monies from partners as directed and maintain inventory of Latitude supplies.

Required profile

• Minimum 1 year experience in marketing or sales within hospitality.
• Advanced public‑speaking ability with large audiences.
• Strong leadership, team‑building and customer‑service orientation.
• Ability to work seven days a week in close‑quarter living conditions.

Required skills

• Microsoft Word, Excel, PowerPoint and Outlook (intermediate to advanced).
• Fidelio hotel‑management system (intermediate).
• Seaware/Seaweb travel‑booking system (intermediate).
• Sales team management (intermediate to advanced).