Receptionist

About the role

The Receptionist serves as the central point of reference for shipboard information and services offered to guests. This position ensures smooth communication between departments, handles guest queries, and supports the overall guest experience on board.

Key responsibilities

• Facilitate the flow of information to departments and resolve guest issues.
• Attend to guest requests, telephone duties, and administrative tasks such as comment card data entry.
• Manage embarkation and debarkation duties, including guest check‑in and maintaining front desk logs.
• Handle guest account setup, cash payments, currency exchange, and assist with account queries.
• Support training of new reception staff and participate in service training programs.

Required profile

• Hospitality or front‑office background with strong administrative abilities.
• Excellent appearance, social skills, and ability to work well under pressure in an international environment.
• Strong leadership mindset and a proactive, problem‑solving attitude.

Required skills

• Proficiency with MS Office Suite.
• Experience using Fidelio Cruise modules (Cruise Management, Quick Check‑In).
• Familiarity with Micros/Symphony POS systems.