Second Purser (Passenger Services)

About the role

The Second Purser (Pax) supports the Chief Purser in delivering a seamless guest experience on board. This role combines administrative oversight, passenger processing, and coordination with port authorities to ensure smooth embarkation and disembarkation.

Key responsibilities

• Manage inbound and outbound vessel clearance, passenger visa requirements, and maintain port documentation.
• Prepare and distribute departure manifests, visitor requests, and special advise lists to relevant parties.
• Coordinate with security, port agents, and concessionaires on safety letters, office supplies consumption, and non‑revenue discounts.
• Update daily passenger on board (POB) reports, voyage reports, and material landing manifests.
• Oversee front‑desk cash floats, credit‑card authorizations, and declined‑card communications.
• Train, coach, and supervise Front Desk and Assistant Pursers, ensuring adherence to company policies and performance standards.

Required profile

• Hospitality background with travel industry or shipboard experience.
• Strong administrative and communication skills, able to work seven days a week.
• Ability to train staff, handle guest queries, and maintain accurate financial records.

Required skills

• Microsoft Office Suite
• Fidelio Cruise
• Micros Fidelio Point of Sale