Crew Administrator

About the role

Norwegian Cruise Line is looking for a Crew Administrator to support the Crew Purser with the administrative duties of the Crew Office. The role covers crew sign-on and sign-off procedures, data entry in the ship's HR systems, and handling crew paperwork and accounts. It is not involved with payroll-related duties.

Key responsibilities

• Assist the Crew Purser with crew sign-ons and sign-offs, including preparing passport labels, seaman's book labels, yellow fever envelopes, crew passes, cabin keys, name tags, berthing cards and sign-on packages.
• Enter crew data accurately in MXP MAPS and Fidelio, including personal details, addresses, emergency contacts, passport details, seaman's book flags, visas, position changes and cabin numbers.
• Print crew manifests and deliver them to the bridge before sailing, and balance the MAPS Active Crew Report and Fidelio each evening.
• Handle crew mail, charge crew accounts, process credit limits and default payments, and research and resolve account queries.
• Assist with crew welfare activities, prepare the crew port calendar, crew birthday cards and the welfare committee poster, and enter EOC comment cards.
• Support crew immigration checks and escort crew through customs in the USA, and inspect berthing cards weekly.
• Take part in crew and passenger safety drills and comply with company safety and pollution prevention regulations.

Required profile

• Hospitality background preferred; travel industry and previous shipboard experience required.
• Experience in crew office operations preferred.
• Understanding of the highest level of service, excellent administrative skills and outgoing personality.
• Ability to work in an international environment and perform well under pressure.

Required skills

• MS Office Suite
• Fidelio Cruise (Cruise Management, Data Import, US Customs APIS, Quick Check In)
• Micros Fidelio / Symphony POS
• MXP